Man with Van Tower Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Tower Hill provides man and van and related removal services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Tower Hill, providing man and van and removal services.
1.2 "Customer" or "you" means the person, firm or organisation engaging the Company to carry out services.
1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services supplied by the Company.
1.4 "Goods" means all items, furniture, boxes, personal belongings and any other property handled, transported or stored by the Company in the course of providing the Services.
1.5 "Service Area" means the locations in which the Company offers man and van and removal services, including Tower Hill and surrounding areas, as determined by the Company from time to time.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial Customers, including loading, transport and unloading of Goods, subject to these Terms and Conditions.
2.2 The Company may, at its discretion, offer additional services such as packing, furniture assembly and disassembly, and short-distance internal moves within properties or between nearby premises.
2.3 The Company reserves the right to decline to provide Services for any job which, in its reasonable opinion, may pose a risk to health and safety, violate applicable laws or regulations, or is otherwise unsuitable.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Company’s accepted enquiry and booking channels. A booking is not confirmed until the Company has provided written or recorded confirmation.
3.2 When requesting a booking, you must provide accurate and complete information, including but not limited to:
a) Collection and delivery addresses
b) Access details, including floor levels, lifts, parking and any restrictions
c) A clear description and approximate quantity of Goods
d) Any items which are unusually heavy, bulky, fragile or valuable
e) Preferred dates and times
3.3 Quotes are based on the information provided at the time of booking. If the information is incomplete or inaccurate, the Company reserves the right to adjust the price, refuse to carry certain Goods, or amend the Service.
3.4 A booking may be subject to a minimum charge or minimum hire period, which will be communicated to you at the time of booking or in the quote.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are estimates based on the information supplied by the Customer and are not a fixed price guarantee.
4.2 The Company may charge on an hourly basis, by fixed fee, or by any other method agreed in advance with the Customer.
4.3 Additional charges may apply in circumstances including, but not limited to:
a) Waiting time caused by delayed access or preparation of Goods
b) Extra labour required due to inaccurate information about the nature or volume of Goods
c) Extra distance or additional addresses not agreed at the time of booking
d) Parking fees, fines or congestion and emission charges incurred while providing the Services
4.4 All prices are stated exclusive of any applicable taxes unless clearly indicated otherwise.
5. Payments and Deposits
5.1 The Company may require a deposit to secure a booking. The amount and due date of any deposit will be stated at the time of booking.
5.2 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the Services on the day of the move.
5.3 The Company accepts payment methods as notified to the Customer in advance. The Company is not obliged to accept cheques or deferred payment arrangements unless expressly agreed.
5.4 Where payment is not received when due, the Company reserves the right to:
a) Suspend or cease Services
b) Charge interest on overdue sums at a reasonable commercial rate until payment is made in full
c) Recover any reasonable costs incurred in pursuing payment
5.5 For commercial Customers, credit terms may be agreed in writing at the Company’s discretion. Failure to adhere to agreed credit terms may result in withdrawal of credit facilities.
6. Customer Responsibilities
6.1 You are responsible for:
a) Ensuring that Goods are properly packed, secured and ready for transport unless packing has been agreed as part of the Service
b) Arranging suitable parking and access at both collection and delivery addresses
d) Being present or represented at the time of collection and delivery to provide instructions and confirm completion
6.2 You must ensure that all Goods can be safely moved through the property, including through doorways, staircases and hallways. The Company is not responsible for damage that arises where items must be forced or manoeuvred in tight spaces at your request.
6.3 You must remove and separately transport any items that are prohibited or unsafe, including hazardous materials, flammable substances, illegal goods, cash, jewellery, important documents, or other valuables unless expressly agreed in writing.
7. Cancellations and Amendments
7.1 If you wish to cancel or amend your booking, you must notify the Company as soon as reasonably practicable.
7.2 The Company may apply cancellation charges as follows, unless otherwise stated at the time of booking:
a) Cancellations made more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion.
b) Cancellations made within 24 to 48 hours of the scheduled start time: the Company may retain part or all of any deposit and may charge a reasonable cancellation fee to cover lost booking time.
c) Cancellations made within 24 hours of the scheduled start time or failure to be available at the agreed time and place: the Company may charge up to the full quoted amount.
7.3 If you wish to change the date, time, or details of the booking, the Company will endeavour to accommodate your request, subject to availability. Changes may result in revised charges or additional fees.
7.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any deposit already paid, but will not be liable for any indirect or consequential losses suffered by the Customer.
8. Access, Parking and Delays
8.1 You must ensure that suitable parking is available for the Company’s vehicle at both collection and delivery locations. Any parking charges, penalties or fines incurred as a result of insufficient or restricted parking will be added to your final bill.
8.2 The Company is not responsible for delays caused by traffic conditions, road closures, accidents, weather, security checks, or other circumstances beyond its reasonable control.
8.3 If access to the property is delayed or not ready at the agreed time, waiting charges may apply at the Company’s standard hourly rates or as otherwise specified in your quote.
9. Handling of Goods and Exclusions
9.1 The Company will take reasonable care in handling and transporting Goods. However, certain items are excluded from the Service unless otherwise agreed in writing, including:
a) Hazardous or flammable materials
b) Live animals or plants
c) Perishable food items
d) Items of exceptional value, including but not limited to cash, jewellery, watches, artwork, antiques, collections and important documents
9.2 If such items are carried without the Company’s knowledge, the Company accepts no responsibility for loss, damage or deterioration.
9.3 The Customer must notify the Company in advance of any particularly fragile, delicate or unusually heavy items. The Company may refuse to carry such items or may impose conditions, including additional charges, special packaging or equipment.
10. Liability and Limitations
10.1 The Company will exercise reasonable skill and care in providing the Services but does not accept liability for loss or damage except where directly caused by the proven negligence of the Company or its employees.
10.2 The Company’s liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount per job, taking into account the nature and value of the Goods and the cost of the Services, unless a higher limit is expressly agreed in writing.
10.3 The Company will not be liable for:
a) Normal wear and tear, minor marks or scratches arising from handling
b) Damage to furniture or other items that are inadequately packed or assembled by the Customer
c) Electrical or mechanical derangement of appliances or equipment unless there is visible physical damage caused by the Company
d) Loss or damage arising from inaccurate or incomplete information supplied by the Customer
e) Loss of profit, loss of business, loss of data, or any indirect or consequential loss
10.4 The Customer is responsible for ensuring that appropriate insurance cover exists for Goods being moved. The Company’s charges do not automatically include insurance cover for the full value of Goods unless explicitly stated.
10.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Company may decline to consider claims made outside this period if it has been prejudiced by the delay.
11. Customer Indemnity
11.1 The Customer shall indemnify the Company against any claims, costs, damages or expenses arising from:
a) Loss or damage caused by inaccurate information or instructions provided by the Customer
b) The presence of hazardous, illegal or prohibited items within the Goods
c) Damage to property or fixtures resulting from moving items at the Customer’s specific request where the Company has advised that such movement may be unsafe or unsuitable
12. Waste, Disposal and Recycling
12.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste removal contractor and will only remove waste or unwanted items where this has been agreed in advance as part of the Services.
12.2 The Customer must not present general household waste, construction waste, hazardous materials or prohibited items as part of a standard removal job. Such items may be refused, or additional charges may be applied for lawful disposal.
12.3 Where the Company agrees to remove unwanted items or waste, the Customer confirms that they have full authority to dispose of such items. The Company will take reasonable steps to direct reusable or recyclable items to appropriate facilities where practical.
12.4 The Customer is responsible for any penalties, fines or enforcement actions arising from misdescription of waste, inclusion of prohibited materials or failure to comply with relevant regulations.
13. Health and Safety
13.1 The Company adheres to applicable health and safety laws and guidelines. The Customer must not request the Company’s staff to undertake any activity that is unsafe, unlawful or beyond what is reasonably expected for a man and van or removal service.
13.2 Staff may refuse to lift or move items that exceed safe manual handling limits, are inadequately packed, or present a risk of injury or damage.
14. Complaints
14.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with the Company as soon as possible, preferably on the day of the move so that concerns can be addressed promptly.
14.2 Formal complaints should be submitted in writing, providing full details of the issue, including dates, addresses, a description of the Goods and any evidence of alleged damage or loss.
14.3 The Company will investigate complaints in a fair and timely manner and will endeavour to reach a reasonable resolution.
15. Force Majeure
15.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government, strikes, lockouts, civil unrest, or sudden road or transport disruptions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company to exercise any right or remedy shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer relating to the Services and supersede any prior understandings or arrangements, whether written or oral.
17.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Service.
