Man With Van Towerhill Terms and Conditions

Moving van service terms and conditions introduction These Terms and Conditions set out the basis on which Man With Van Towerhill provides domestic and commercial transport, lifting, loading, unloading, and related moving services in the UK. By making a booking, confirming a quote, or allowing our team to start work, the customer agrees to be bound by these terms. These terms are designed to create a clear, fair, and practical framework for both the customer and the service provider. They apply to one-off collections, scheduled removals, single-item transport, and any additional work agreed before or during the booking.

In these terms, “we”, “us”, and “our” refer to Man With Van Towerhill. “You” and “your” refer to the customer, whether acting as an individual, business, landlord, tenant, agent, or authorised representative. The services may include loading and unloading, furniture movement, safe transit, and disposal or removal of waste where this has been lawfully arranged in advance. Any variation to these terms must be agreed in writing or clearly confirmed by us before the service begins.

We aim to provide a reliable man with van service, but all services are subject to availability, access conditions, vehicle suitability, and lawful compliance. These terms should be read together with any written quotation, booking confirmation, or service notes that we provide. If there is any conflict, the specific booking confirmation or written agreement will take priority over these general terms.

Booking Process

Booking and payment policy for man with van service A booking is only accepted when we have reviewed the information you provide and issued confirmation. A request for a quote does not create a binding agreement. To prepare an accurate quote for a man and van service, you must provide correct details, including the collection and delivery locations, access conditions, item list, approximate volume, floor level, parking restrictions, and any special handling requirements. If the information changes, we may revise the quote or adjust the schedule.

Bookings may be made on the basis of estimated time, fixed price, hourly rate, or a combination of these. We may ask for photographs, inventory lists, dimensions, or other details to assess the job properly. You are responsible for ensuring that the selected service is suitable for your needs. If the booking involves fragile, heavy, valuable, oversized, or hazardous items, you must tell us in advance. Failure to do so may affect our ability to complete the service safely and may result in additional charges or refusal to proceed.

We will confirm the booking once we are satisfied that the job can be completed within our operational and legal limits. The confirmation may include date, time window, vehicle type, team size, pricing basis, and any agreed extras. The service will usually begin at the agreed time, but arrival times can be affected by traffic, road closures, weather, access issues, or previous job overruns. Reasonable delays do not entitle you to cancel without charge unless required by law.

Payments and Charges

Customer responsibilities and liability terms All prices are quoted in pounds sterling unless stated otherwise. Unless a different arrangement has been agreed in writing, payment is due on completion of the service and before the team leaves the site or unloads the final items, where applicable. We may request a deposit or advance payment for certain jobs, including large moves, waste clearance, long-distance work, or high-value bookings. Any deposit paid may be non-refundable except where required by law or where we cancel the booking without cause.

Our charges may include labour, vehicle use, fuel, tolls, parking fees, congestion or access charges, waiting time, additional stops, additional handling, dismantling, reassembly, packing materials, and disposal fees where applicable. The customer is responsible for all reasonable costs arising from incomplete information, failed access, extra volume, prolonged loading, or changes requested after the quote has been accepted. If the job extends beyond the estimated time because of circumstances beyond our control, we may apply extra charges in line with the agreed rate.

Invoices must be paid in full without deduction or set-off unless we agree otherwise. We may accept card payment, bank transfer, cash, or other methods stated at booking, but we are not obliged to accept a specific payment method on site. If payment is refused, delayed, reversed, or disputed without valid reason, we may suspend future services, recover our costs, and charge reasonable administrative fees. Interest may be charged on overdue sums where permitted by law.

Cancellations, Amendments, and Waiting Time

You may cancel or amend a booking by giving notice as soon as possible. Cancellations made with sufficient notice may avoid or reduce charges, depending on the work reserved, crew allocation, and any third-party costs already incurred. If you cancel after we have allocated a team, reserved a vehicle, or begun travel to the site, we may charge a cancellation fee reflecting our losses and wasted time. For same-day cancellations or cancellations after arrival, the full or substantial part of the fee may be payable.

If you need to change the date, time, address, or scope of the work, we will try to accommodate the change, but it may affect availability and price. We are not responsible for delays caused by your unavailability, incorrect address details, lack of access, outstanding payments, or failure to obtain permissions. If we are forced to wait due to circumstances within your control, waiting time may be charged at the agreed hourly rate or another reasonable rate stated in the booking.

If we must cancel or reschedule due to vehicle breakdown, staff illness, unsafe conditions, legal restrictions, or another reason beyond our reasonable control, we will aim to offer an alternative slot or refund any prepaid amount for the affected part of the service. Our liability for cancellation is limited to the amount paid for the cancelled service, except where a different remedy is required by law. We are not liable for indirect losses caused by a change of timing, such as missed appointments, lost earnings, or third-party costs.

Customer Responsibilities

You must ensure that items are ready for collection, clearly identified, and safe to move. Paths, lifts, stairways, driveways, and loading areas should be accessible and free from avoidable obstruction. You must notify us of any lift restrictions, fragile flooring, security procedures, parking controls, or other access issues before the service starts. If permits, resident parking authorisations, or building permissions are needed, you are responsible for arranging them unless we have expressly agreed to do so.

You must not ask us to move goods that are unlawful, dangerous, unstable, leaking, contaminated, or improperly packaged. We may refuse to handle items that pose health and safety risks or that could damage our vehicle, other property, or the environment. If we discover prohibited goods, undeclared hazards, or unsafe packaging during the job, we may stop work immediately and charge for time already spent.

Liability and Damage

Waste disposal compliance and legal service conditions

We will take reasonable care when carrying out our man with van service, but liability is limited under these terms. We are responsible only for direct loss or damage caused by our negligence or breach of contract, and only to the extent permitted by law. We are not liable for pre-existing damage, normal wear and tear, hidden defects, defective packing, or damage arising from items being moved in a condition that makes them unsuitable for transport.

You are responsible for securing, packing, and labelling goods unless we have agreed in writing to provide packing services. We are not liable for damage to items that were inadequately packed, overfilled, not properly protected, or inherently fragile. Where we assist with loading or unloading, you should tell us about items requiring special handling, and you should remove loose contents where appropriate. Any claim for damage must be reported as soon as reasonably possible and supported by photographs or other evidence.

Our total liability for any claim relating to a single booking is limited to the amount you paid for that booking, except where the law says a higher limit cannot be excluded. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. We are not liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss.

Waste Regulations and Disposal Services

If the booking includes waste removal, rubbish clearance, or disposal of unwanted items, you confirm that you have the legal right to arrange such disposal and that the waste is accurately described. We operate in accordance with applicable UK waste rules, including requirements relating to duty of care, lawful transport, transfer documentation where needed, and disposal at authorised facilities only. We may refuse waste that is hazardous, clinical, asbestos-containing, pressurised, contaminated, or otherwise regulated unless we have expressly agreed and are legally permitted to handle it.

You must not conceal the nature of the waste or mix prohibited materials with general rubbish. If waste is misdescribed, incorrectly sorted, or found to contain restricted items, additional charges may apply and the service may be paused or cancelled. Where appropriate, we may ask you to sign a waste transfer note or similar record. Title to waste passes to us only where lawful and only to the extent necessary for processing, transfer, and disposal in compliance with the law.

Delays, Force Majeure, and Service Restrictions

Governing law and general legal terms for moving services

We are not liable for delay or failure to perform where caused by events beyond our reasonable control, including severe weather, road traffic incidents, accidents, vehicle defects not caused by lack of maintenance, strikes, civil disorder, government restrictions, pandemics, or utility failures. In such cases, we may suspend the service, rearrange the booking, or cancel it with a refund of any prepaid amount for the unused portion of the service. We will act reasonably and communicate any changes as soon as practicable.

We may refuse or stop work if continuing would be unsafe, unlawful, or likely to cause unreasonable damage. This includes situations involving unsafe access, aggressive behaviour, harassment, excessive workload not disclosed at booking, or the presence of hazardous materials. If the service is stopped for reasons attributable to you, we may charge for all work completed, travel time, and reasonable costs incurred. We also reserve the right to refuse service where payment terms are not met or where the requested work is outside our operational scope.

Insurance and Risk

Where applicable, we maintain insurance appropriate to the services we provide, but this does not create a promise that every item is fully insured at full replacement value. Risk in the items remains with you unless and until legal ownership transfers by separate agreement. It is your responsibility to arrange adequate insurance for high-value, sentimental, or irreplaceable items. We recommend that customers keep proof of value for items that may be the subject of a claim.

Unless we expressly agree otherwise, our service does not include valuation, specialist storage, customs clearance, or regulated waste brokerage. Any additional service must be requested and confirmed in advance. You agree to co-operate with reasonable instructions from our team intended to protect people, property, and transported goods. Failure to follow such instructions may void any claim related to resulting damage.

General Legal Terms

These terms are governed by the laws of England and Wales. If you are resident elsewhere in the UK, mandatory local consumer protections may still apply to the extent required by law. Any dispute arising from or connected with these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

We may update these Man With Van Towerhill terms and conditions from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of your booking will apply to that booking unless a later written agreement states otherwise. No waiver of any term shall be effective unless made in writing or clearly agreed by us. A failure to enforce a term on one occasion does not mean we waive our right to enforce it later.

These terms form the entire agreement between you and us in relation to the relevant booking, except for any written quotation, booking confirmation, or expressly agreed variation. If you proceed with the service after receiving these terms, you acknowledge that you have read, understood, and accepted them. Man With Van Towerhill is committed to providing a lawful, careful, and professional service, and these terms help ensure that expectations are clear for every booking.